Design thinking simultaneously considers what is desirable from a human point of view, what is technologically feasible, and what is economically viable. It also allows people who aren’t trained as designers to use creative tools to address a vast range of challenges. Below you’ll find a mix of resources and tools to familiarize yourself with design thinking:
Design thinking is a process for creative problem solving that starts with people and their needs. Anyone can use it to tap into their creative potential and grow relevant skills for the modern workplace. Explore tips from experts, real-world case studies, and quick activities to help you apply the skills and mindsets of design thinking to your work.
Sketching is an easy way to start prototyping – use it to communicate your ideas and get help and feedback from others
Design Thinking Frameworks
Desirability, Feasibility, Viability
Design thinking brings together what is desirable from a human point of view with what is technologically feasible and economically viable.
Desirability: What makes sense to people and for people?
Feasibility: What is functionally possible within the foreseeable future?
Viability: What is likely to become part of a sustainable business model?
The Creative Process
The Creative Process contains multiple cycles of iteration—with each phase, you move closer to a refined solution.
In Divergence—teams go wide to find insights and generate new ideas.
In Convergence—teams narrow their focus by refining ideas and synthesizing information.
Empathy mapping can help you take what you learn from observing human behavior and come away with real insights.
Place observations about what people DO in the lower-left quadrant. (Use one post-it per idea.)
When you run out of observations on the left side, fill in the right side by inferring what people THINK and what they FEEL.
Try to draw some insights or conclusions from what you have written down and shared.
The Phases of Design Thinking
We teach the phases of design thinking as linear steps, but in practice the process is not always linear. Some of these steps may happen several times, and you may even jump back and forth between them. Moving through the phases of design thinking can take you from a blank slate to a new, innovative solution.