For the purposes of this Policy, “Personal Information” shall mean any personally identifiable information relating to an identified or identifiable individual, including data that identifies an individual or that could be used to identify, locate, track, or contact an individual. Personal Information includes both directly identifiable information, and indirectly identifiable information such as date of birth, unique mobile or wearable device identifier, information that could be used to identify a household, telephone number, key-coded data or online identifiers, such as IP addresses, and includes any data that constitutes “personal data” under the Data Protection Law (as defined hereinafter). It shall also include information including, but not limited to : first and last name, physical address and an email address or other contact information;
age, educational qualification;
access to your location;
a username and password you will use to access the Website; and
financial information such as bank account or credit card or debit card or other payment instrument details (if provided)
any and all information gathered during any correspondence or interaction between you and us via emails, chats, telephone calls, SMSs, WhatsApp messages posts on public forums etc.;
any detail relating to the above clauses as provided to us for providing service; and (viii) any of the information received under above clauses by us for processing, stored or processed under lawful contract or otherwise.
All the Personal Information as mentioned above is collected, stored, and processed as per the Indian Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 or any other applicable data protection, data security or privacy law (“Data Protection Law”). Personal Information of the Users residing outside India is collected stored and processed as per the data protection laws in their respective jurisdictions such as EU General Data Protection Regulation 2016/679 (the “GDPR”) to the extent possible in consonance with the Indian Data Protection Laws as mentioned above.
Information You Provide Us
Personal Information as defined above is collected by us when you browse or use our Website and when you register as a user to subscribe to our services. We collect, process and store your Personal Information, to provide a safe, efficient and customized experience to our Users accessing the Website. You can browse through the Website without giving any Personal Information about yourself or by creating an account to avail of our services on the Website. These services shall include but not be limited to providing the Users with online courses, participate in public forums, sign-up for email, calls and SMS, WhatsApp updates, purchase our services. To register and create an account (“Account”), you may be required to provide us with your contact and identity information and other Personal Information as indicated on the Website and complete the registration process. Where possible, we indicate which fields are mandatory required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website, unless we require it so. Your Account Personal Information is protected by a password for your privacy and security. You need to prevent unauthorized access to your Account and Personal Information by selecting and protecting your password appropriately and limiting access to your mobile phone and browser by signing off after you have finished accessing your Account. We advise you to not share login credentials/Account information with anyone to avoid unauthorized access.
Information Automatically Collected/ Acquired Information
Location Information and IP Address: When you access the Website, your IP (“Internet Protocol”) address is recorded by us. This method ensures smooth operations and protection against attacks and requires the user’s IP address to be saved for the duration of the session. We may be able to determine from an IP address a User’s Internet Service Provider and the geographic location of his or her point of connectivity.
Device Information: We collect information about the apps, browsers, and devices you use to access our Website, which helps us provide features like automatic service updates. The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number.
Behavioral Information: We may automatically track, collect and aggregate certain information about you based upon your behavior on our Website or while accessing our services. We may use such information to do internal research on our Users’ demographics, interests, and behavior to better understand, protect and serve our Users. This information is compiled and analyzed on an aggregated basis.
You agree, if you send us personal correspondence, such as emails, calls, SMSs (including WhatsApp messages) or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect and/or store such information.
Use of your Personal Information
Provide, Customize, Maintain and Improve our Services
Participation in Online Courses, Public Forums and Signing-Up for Updates
We use the Personal Information as provided by you for processing purposes, including but not limited to that of following attendance, progress, and completion of your online course. We may also share details regarding your performance in a given online course with the instructor/instructors or other designated individuals who assisted you in such course. This will help us modify, alter and operate the online course conveniently. We may also collect student generated content in the form of various assignments, peer-grading feedback, responses related to the course data in the form of exams, surveys etc. We may collect or/and store such information as provided by you.
Proactive ‘I’ may offer public forums. We may require your Personal information if you wish to participate and share your thoughts on these forums. Please keep in mind that such posts as shared by you will be available on our Website and/or any related application, platform. We may collect and/or store such information as provided by you on these forums. We may also provide you with updates by either posting such updates on the Website or through letters, emails, calls, SMS, WhatsApp etc.
Sharing Information other than Personal Information We shall share information such as forum discussions and survey related demographic data with our trusted partners for the purpose of conducting research on online education. Such research findings shall be typically reported at the aggregate level. We shall ensure that none of your Personal Information is imparted with during such research findings without your explicit consent.
Disclosure of your Personal Information
We do not rent, sell, or share your Personal Information with other people (save with your consent) or non-affiliated companies except to provide our products or services, or under the following circumstances:
We will share your Personal Information with our members, employees and directors who need it to deliver the services, complete your request or carry out your instructions;
To provide the Personal Information to trusted partners who work on behalf of or with us under confidentiality agreements. These entities may use your Personal Information to assist us in providing our services to you and help us communicate with you about offers from us and our marketing partners;
To respond to summons, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
From time to time, to reveal general statistical information about our Website and visitors, such as number of visitors, number and type of products and services purchased, etc.
All your activity on our Website from the time you logon until you logoff is encrypted with a SSL certificate to ensure it remains private. We neither capture nor store your credit/debit card information.
Further, you agree that we may share your Personal Information for the following activities:
Posting to Public Forums: Please remember that if you post any of your Personal Information in public forums of the Website, such information may be collected and used by others over whom we have no control. You are to please note that these posts may be made available in the public domain.
Access or Change your Personal Information
You may review, correct, update or change your Account information at any time. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Information.
We may retain Personal Information for as long as it is necessary. It may be archived as long as we believe that the purpose for which it was used still exists or as necessary for our legitimate business interests or for complying with legal obligations or for a period as mentioned in the applicable Data Protection Laws.
There will be some residual information that shall remain with us within our logs, database and other records. Such residual information may or may not include Personal Information. Please also note that we shall retain your Personal Information if we require the same for complying with a legal obligation.